Summary

I'm an energetic executive with international experience and have been in the technology sector, for over two decades. I've held executive and C-level positions at VisibilityOne, GBH Communications, Easynet, FOX Interactive Media, RCM Technologies, and BT Group. I'm a hands-on leader experienced in fast-growing companies in the media, network telecommunication, software, data center, eCommerce, call center, and video communications space.

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Throughout my career, I've obtained a diverse skill set and real-world experience which have led to my proven success in driving the strategic vision for organizations while successfully managing technology, people, projects, product adoption, business operations, and high customer satisfaction. As a business leader, I mentor and cultivate winning teams and create a business cadence characterized by continuous improvement and organizational respect.

As a member of senior leadership teams, I work in a collaborative manner, and as an advisor to the leadership team. I have an impeccable record in delivering on expectations and leading advancements that consistently deliver sustainable growth and scalability. I'm a strategic and tactically leader, capable of addressing immediate needs while planning for future business needs.

Noted for

• People Management: Build, reorganized, and managed support teams across various technology disciplines, helping to increase performance, reliability, and end-user experience, all focused on elevating overall customer satisfaction levels.

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• Turnaround Leadership: Restructured multiple business units to achieve large market growth, improving operating margins and scale. Maintained a balanced IT Opex and CapEx budget while managing the right balance of flexibility, security, and cost across all IT budgetary decisions.

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• Information Systems & IT Management: Efficient management of IT systems, service delivery, identity management, infrastructure, operations, support, and people strategies to meet business objectives in high pace environments. Management experience building and supporting 24/7 operations for internal and external requirements. Full lifecycle management with an advanced understanding of IT operations, support services, enterprise software, end-user support, server management, cloud, networking architecture, LAN/WAN security, operations, and service support Service Level management.

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• Project Management & Support: Led design, deployment, and implementation of new solutions, technology roadmap, and services. Successful network, IT, and concierges support service implementations for many large global organizations, such as St Jude, Nestle, FOX, BT, AstraZeneca, Air France, Levi’s, Kohler, Citi Bank, and many more. Extensive knowledge in video conferencing communications, on-prem and cloud hosting, managed service, support desks, Datacenter management, software, and telecommunications networks.​

Experience

BOARD MEMBER, CALIFORNIA STATE BOARD OF PHARMACY

State Name: California

Dates: June 2021 – Present

Location: California

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Appointed to the California Board of Pharmacy by California Speaker of the Assembly, Anthony Rendon.

STATE of CALIFORNIA

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EXECUTIVE, HEAD OF TECHNOLOGY & OPERATIONS

Company Name: VisibilityOne

Dates Employed: May 2018 – Present

Location: Los Angeles, California

Leading the technical team and support strategy for market-leading SaaS solution focused on video conferencing and user desktop monitoring.

• Designed and mobilized a go-to-market support plan through the development and implementation of a SaaS software platform, implemented operating procedures, and structured the organization to achieve corporate goals.

• Lead the management of IT, Quality Assurance, system (server and cloud) administrators, network engineers, and development team.

• Designed and manage the technology and Dev Ops team.

• Heading support architecture for Managed Service Providers.

• Management of vendors and market partnerships.

• Responsible for end-to-end AWS hosted platform/software UX/UI design.

• Responsible for BlockChain Tokenomics research around NFT and DeFi

DIRECTOR OF HOSTED & MANAGED SERVICES (consultant)

Company Name: RCM Technologies

Dates Employed: Sep 2007 – Mar 2008

Location: Los Angeles Ca.

Brought on board as a consultant to lead the integration or the service portfolio and the technology team.

• Built the risk assessment and integration plan.

• Managed the IT and Database team

• Design new hosting platform and implementation.

• Integrated new network telecommunication technologies.

• Delivering the strategic business plan and 24/7 technical support model.

• Restructured business operations.

SR. MANAGER OF OPERATIONS & TECHNOLOGY SERVICES

Company Name: British Telecom – Global Services

Dates Employed: Jun 2004 – Sep 2007

Location: El Segundo Ca.

Stayed on board after the acquisition of the company to integrate the new organization. As part of the integration team, I led the strategic and tactical planning of the IT and Datacenter strategy.

• Redesigned and restructured data center and IT operation.

• Aligned quality assurance programs, ISO9001, and SOX standards to achieve integration objectives.

• Managed 24/7 data center hosting services.

• Responsible for corporate IT, delivering support for over 1,500 employees in North America.

• Delivered the strategic business plan and new data center operating model.

• Hosting video conferencing and security infrastructure for managed services products.

• Responsible for billing operations, invoicing over $600M for Infonet division.

MANAGER OF GLOBAL INFORMATION SYSTEMS & DATACENTER OPERATIONS

Company Name: Infonet Global Services

Dates Employed: Apr 2001 – Jun 2004

Location: El Segundo Ca., Washington DC.

Lead the corporate IT team, desktop support, data center strategy, and billing operations. I was a hands-on leader, assisting the technical team when additional support was required.

• Head of Disaster Recovery, Business Continuity, and Change Management for $600M business.

• Launched managed services in the US focused on video conferencing management, network services, hosting, and 24x7customer care

• Improved customer satisfaction scores nationally to “best-in-class”.

• Restructured business operations that led to a profitable business. Achieved $2.5 million-dollar savings in the first year by strategically reorganizing the IT Systems and Infrastructure.

• Responsible for vendor management Cisco, HP, Veritas, ADIC, Compuware, and many others.

• Responsible for $7M IT budget management and planning.

• Delivering the strategic business plan and operating model for pandemic planning.

• Managed a team of 30+ staff members ranging from server administrators, technical support staff, supervisors and managers.

InternetConnect

MANAGER OF TECHNICAL SUPPORT

Company Name: Internet Connect

Dates Employed: Feb 1998 – Apr 2001

Location: Torrance Ca.

Brought on board as part of the startup team, to lead the launch of high-speed DSL network services in North America. As part of the startup team, I was directly responsible for the creation of the network support team, support operations, technical training program, and 24/7 client technical support center.

• Launched highspeed network services for enterprise consumers and SMB’s.

• Built and managed and trained the 24/7 client technical support center (Tier 1-3 support).

• Directly managed the LAN/WAN network provisioning team from its inception.

• Launched the first US MPLS service offering.

• Launched the first video conferencing service over IP/MPLS.

• Delivered the strategic support operating model.

• Built the business operations that supported a fast-growth business.

• Built a successful technology team and company that became the number one DSL provider in the US within 3 years.

Honors, Awards & Patents

UTILITY PATENTS

Year: 2017, 2018, 2019

Issues For: Videoconference equipment monitoring system. Patent No. 10,237,546 | 9,955,151 | 9,584,762

CERTIFICATE of CONGRESSIONAL RECOGNITION

Year: 2019

Honor Description: Issued in recognition of being the only U.S. competitor in the inaugural AI (Artificial Intelligence) World Championship.

EXCELLENCE IN PRODUCT INNOVATION AWARD

Year: 2019

Honor Description: Award for a product created and designed for VisibilityOne Corp.

AI WORLD CHAMPIONSHIP

Year: 2019

Honor Description: Winner of the AI World Championship Technology Award. Hosted at Intel, Silicon Valley.

Councils, Education & Certifications

FORBES TECHNOLOGY COUNCIL

Year: 2019-2020

Served as a Member of the Forbes Technology Council, an invitation-only organization comprised of CTOs, CIOs, and other senior technology executives who contribute to Forbes on the topics of technology and business strategy.

COMPTIA ADVISORY COUNCIL – BUSINESS APPLICATIONS

Year: 2019-2020

Served as a Member of the CompTIA Advisory Council focused on Business Applications (BAAC).

PURDUE UNIVERSITY

Year: 1998-2000

Field of Study: Computer Network Engineering

GPA: 3.8

Introduction to Computers, Microcomputer Systems, Computer Network I, Computer Network II, Computer Network III

MICROSOFT CERTIFIED PROFESSIONAL 

Year: 1998

Completed all courses and exams to obtain an MCP certification from Microsoft.

NOVELL CERTIFIED ADMINISTRATOR

Year: 1998

Completed all courses and exams to obtain a CNA certification from Novell.

OKTA BASICS CURRICULUM FOR WORKFORCE IDENTITY

Year: 2020

Completed all courses and exams to obtain a certificate of completion from OKTA.

Recommendations

ANNETTE TABER

Worked with Jose at CompTIA where Jose volunteered on the Advisory Council from 2019-2020

Annett's Role: Sr. Vice President, Industry Outreach

“On behalf of CompTIA, we want to thank Jose for his dedication and volunteerism to the Tech industry. As a result, we were able to build numerous resources to help educate the industry on best practices, industry standards, and emerging technologies. His participation on our Business Applications Advisory Council helped provide vision and guidance to CompTIA in our effort to drive adoption of new and emerging technologies.”

RONNIE ANNE SPANG

Worked with Jose at GBH Communications from 2014-2018

Ronnie's Role: Engineer

“I watched Jose transform business, operations, and companies with visionary product development and excellent strategies. Jose builds teams instead of cliques and creates a unified vision for a company that motivates and inspires. The more that Jose communicates: the greater motivation and confidence that the entire team has because Jose is always strategizing solutions. You do not want to be in competition with Jose, because he will deliver solutions that nobody else ever even thought of. It was a delight to work for and with Jose.”

GEOFFREY STODDART

Worked with Jose at Internet Connect from 1998-2001

Geoffrey's Role: Director

“Jose was an outstanding member of my management team. He was integral in helping to develop the organization during a time of fast growth. He worked well in developing the skills and talents of frontline staff and maintained a "customer first" approach to everything he did.”