I'm an energetic executive with international experience and have been in the technology sector, for over two decades. I've held executive and C-level positions at VisibilityOne, GBH Communications, Easynet, FOX Interactive Media, RCM Technologies, and BT Group. I'm a hands-on leader experienced in fast-growing companies in the media, network telecommunication, software, data center, eCommerce, call center, and video communications space.
Throughout my career, I've obtained a diverse skill set and real-world experience which have led to my proven success in driving the strategic vision for organizations while successfully managing technology, people, projects, product adoption, business operations, and high customer satisfaction. As a business leader, I mentor and cultivate winning teams and create a business cadence characterized by continuous improvement and organizational respect.
As a member of senior leadership teams, I work in a collaborative manner, and as an advisor to the leadership team. I have an impeccable record in delivering on expectations and leading advancements that consistently deliver sustainable growth and scalability. I'm a strategic and tactically leader, capable of addressing immediate needs while planning for future business needs.
People Management: Build, reorganized, and managed support teams across various technology disciplines, helping to increase performance, reliability, and end-user experience, all focused on elevating overall customer satisfaction levels.
Turnaround Leadership: Restructured multiple business units to achieve large market growth, improving operating margins and scale. Maintained a balanced IT Opex and CapEx budget while managing the right balance of flexibility, security, and cost across all IT budgetary decisions.
Information Systems & IT Management: Efficient management of IT systems, service delivery, identity management, infrastructure, operations, support, and people strategies to meet business objectives in high pace environments. Management experience building and supporting 24/7 operations for internal and external requirements. Full lifecycle management with an advanced understanding of IT operations, support services, enterprise software, end-user support, server management, cloud, networking architecture, LAN/WAN security, operations, and service support Service Level management.
Project Management & Support: Led design, deployment, and implementation of new solutions, technology roadmap, and services. Successful network, IT, and concierges support service implementations for many large global organizations, such as St Jude, Nestle, FOX, BT, AstraZeneca, Air France, Levi’s, Kohler, Citi Bank, and many more. Extensive knowledge in video conferencing communications, on-prem and cloud hosting, managed service, support desks, Datacenter management, software, and telecommunications networks.
BOARD MEMBER, CALIFORNIA STATE BOARD OF PHARMACY
State Name: California
Dates: June 2021 – Present
Appointed to the California Board of Pharmacy by California Speaker of the Assembly, Anthony Rendon.
STATE of CALIFORNIA
EXECUTIVE, HEAD OF TECHNOLOGY & OPERATIONS
Company Name: VisibilityOne
Dates Employed: May 2018 – Present
Location: Los Angeles, California
Leading the technical team and support strategy for market-leading SaaS solution focused on video conferencing and user desktop monitoring.
Designed and mobilized a go-to-market support plan through the development and implementation of a SaaS software platform, implemented operating procedures, and structured the organization to achieve corporate goals.
Lead the management of IT, Quality Assurance, system (server and cloud) administrators, network engineers, and development team.
Designed and manage the technology and Dev Ops team.
Heading support architecture for Managed Service Providers.
Management of vendors and market partnerships.
Responsible for end-to-end AWS hosted platform/software UX/UI design.
Responsible for BlockChain Tokenomics research around NFT and DeFi
CHIEF TECHNOLOGY & OPERATIONS OFFICER
Company Name: GBH Communications
Dates Employed: Sep 2014 – Jun 2018
Location: Monrovia, California
Responsible for the restructuring plan and service offering of a video conferencing business. Helping transform the company support team, e-commerce, and service offerings to form a new business model that delivered higher value to clients.
Launched and managed e-commerce technology
Launched managed services in the US, focused on video conferencing management, network SDWAN services, systems hosting, 24x7 customer care, and technical help desk.
Delivering the strategic business plan and operating model.
Restructured business operations that led to significant cost savings.
Managed IT Engineering and support teams.
Led overall business development, marketing plans, intellectual property development, product development, and operations initiatives.
Responsible for leading the marketing team.
Led M&A and the successful sale of the business.
VICE PRESIDENT OF TECHNOLOGY & OPERATIONS
Company Name: Easynet Global Services
Dates Employed: Dec 2010 – Jun 2014
Location: London, England & Pacific Palisades
Responsible for delivering managed services to national, and global businesses through a portfolio of network, hosting and unified communications solutions enhanced by a range of ‘over the top’ solutions including security, voice, videoconferencing, and application performance management.
Managed the US and Asia technology, support, pre-sales, and sales teams.
Lead the successful commercial negotiations of global accounts and partnerships with top telecommunication operators in North America, South America, and Asia.
Launched a global multilingual 24x7 support desk (NOC) in the UK.
Led the US and Asia support team, business development, marketing, product development, and operations initiatives.
Spearheaded a qualified sales pipeline utilizing acute marketing skills and direct engagements ensuring strategic resellers and partners were in place.
Successful execution of a plan which led to the sale of the business, valued at £403M
VICE PRESIDENT OF TECHNOLOGY
Company Name: FOX Interactive Media
Dates Employed: Mar 2008 – Dec 2010
Location: London, England & Beverly Hills Ca.
Hired by MySpace & FOX Interactive Media to establish and scale the network and data business by introducing new products and technologies leading to regional integrations from Easynet/BSkyB to News Corp.
Visionary and driving force behind the strategy to extend US WAN Network, Video Broadcast services from the US to the UK, and data center hosting services.
Responsible for vendor management
Responsible for datacenter strategy and hosting services.
Scope of authority spanned budgets of over $30M
Managed staff sizes ranging from 50 to 180 FTE’s.
Managed network services in the business segment from launch through operation, enabling US/ASIA division to grow annual revenue from inception to a Multimillion-dollar run rate.
Led cross-organizational development, deployment, and operations of telecommunications carriers and video conferencing providers.
DIRECTOR OF HOSTED & MANAGED SERVICES (consultant)
Company Name: RCM Technologies
Dates Employed: Sep 2007 – Mar 2008
Location: Los Angeles Ca.
Brought on board as a consultant to lead the integration or the service portfolio and the technology team.
Built the risk assessment and integration plan.
Managed the IT and Database team
Design new hosting platform and implementation.
Integrated new network telecommunication technologies.
Delivering the strategic business plan and 24/7 technical support model.
Restructured business operations.
SR. MANAGER OF OPERATIONS & TECHNOLOGY SERVICES
Company Name: British Telecom – Global Services
Dates Employed: Jun 2004 – Sep 2007
Location: El Segundo Ca.
Stayed on board after the acquisition of the company to integrate the new organization. As part of the integration team, I led the strategic and tactical planning of the IT and Datacenter strategy.
Redesigned and restructured data center and IT operation.
Aligned quality assurance programs, ISO9001, and SOX standards to achieve integration objectives.
Managed 24/7 data center hosting services.
Responsible for corporate IT, delivering support for over 1,500 employees in North America.
Delivered the strategic business plan and new data center operating model.
Hosting video conferencing and security infrastructure for managed services products.
Responsible for billing operations, invoicing over $600M for Infonet division.
MANAGER OF GLOBAL INFORMATION SYSTEMS & DATACENTER OPERATIONS
Company Name: Infonet Global Services
Dates Employed: Apr 2001 – Jun 2004
Location: El Segundo Ca., Washington DC.
Lead the corporate IT team, desktop support, data center strategy, and billing operations. I was a hands-on leader, assisting the technical team when additional support was required.
Head of Disaster Recovery, Business Continuity, and Change Management for $600M business.
Launched managed services in the US focused on video conferencing management, network services, hosting, and 24x7customer care
Improved customer satisfaction scores nationally to “best-in-class”.
Restructured business operations that led to a profitable business. Achieved $2.5 million-dollar savings in the first year by strategically reorganizing the IT Systems and Infrastructure.
Responsible for vendor management Cisco, HP, Veritas, ADIC, Compuware, and many others.
Responsible for $7M IT budget management and planning.
Delivering the strategic business plan and operating model for pandemic planning.
Managed a team of 30+ staff members ranging from server administrators, technical support staff, supervisors and managers.
MANAGER OF TECHNICAL SUPPORT
Company Name: Internet Connect
Dates Employed: Feb 1998 – Apr 2001
Location: Torrance Ca.
Brought on board as part of the startup team, to lead the launch of high-speed DSL network services in North America. As part of the startup team, I was directly responsible for the creation of the network support team, support operations, technical training program, and 24/7 client technical support center.
Launched highspeed network services for enterprise consumers and SMB’s.
Built and managed and trained the 24/7 client technical support center (Tier 1-3 support).
Directly managed the LAN/WAN network provisioning team from its inception.
Launched the first US MPLS service offering.
Launched the first video conferencing service over IP/MPLS.
Delivered the strategic support operating model.
Built the business operations that supported a fast-growth business.
Built a successful technology team and company that became the number one DSL provider in the US within 3 years.
Honors, Awards & Patents
Year: 2017, 2018, 2019
Issues For: Videoconference equipment monitoring system. Patent No. 10,237,546 | 9,955,151 | 9,584,762
CERTIFICATE of CONGRESSIONAL RECOGNITION
Honor Description: Issued in recognition of being the only U.S. competitor in the inaugural AI (Artificial Intelligence) World Championship.
EXCELLENCE IN PRODUCT INNOVATION AWARD
Honor Description: Award for a product created and designed for VisibilityOne Corp.
AI WORLD CHAMPIONSHIP
Honor Description: Winner of the AI World Championship Technology Award. Hosted at Intel, Silicon Valley.
Councils, Education & Certifications
FORBES TECHNOLOGY COUNCIL
Served as a Member of the Forbes Technology Council, an invitation-only organization comprised of CTOs, CIOs, and other senior technology executives who contribute to Forbes on the topics of technology and business strategy.
COMPTIA ADVISORY COUNCIL – BUSINESS APPLICATIONS
Served as a Member of the CompTIA Advisory Council focused on Business Applications (BAAC).
Field of Study: Computer Network Engineering
Introduction to Computers, Microcomputer Systems, Computer Network I, Computer Network II, Computer Network III
MICROSOFT CERTIFIED PROFESSIONAL
Completed all courses and exams to obtain an MCP certification from Microsoft.
NOVELL CERTIFIED ADMINISTRATOR
Completed all courses and exams to obtain a CNA certification from Novell.
OKTA BASICS CURRICULUM FOR WORKFORCE IDENTITY
Completed all courses and exams to obtain a certificate of completion from OKTA.
Worked with Jose at CompTIA where Jose volunteered on the Advisory Council from 2019-2020
Annett's Role: Sr. Vice President, Industry Outreach
“On behalf of CompTIA, we want to thank Jose for his dedication and volunteerism to the Tech industry. As a result, we were able to build numerous resources to help educate the industry on best practices, industry standards, and emerging technologies. His participation on our Business Applications Advisory Council helped provide vision and guidance to CompTIA in our effort to drive adoption of new and emerging technologies.”
RONNIE ANNE SPANG
Worked with Jose at GBH Communications from 2014-2018
Ronnie's Role: Engineer
“I watched Jose transform business, operations, and companies with visionary product development and excellent strategies. Jose builds teams instead of cliques and creates a unified vision for a company that motivates and inspires. The more that Jose communicates: the greater motivation and confidence that the entire team has because Jose is always strategizing solutions. You do not want to be in competition with Jose, because he will deliver solutions that nobody else ever even thought of. It was a delight to work for and with Jose.”
Worked with Jose at Internet Connect from 1998-2001
Geoffrey's Role: Director
“Jose was an outstanding member of my management team. He was integral in helping to develop the organization during a time of fast growth. He worked well in developing the skills and talents of frontline staff and maintained a "customer first" approach to everything he did.”