I'm an energetic executive with international experience and have been in the technology sector, for over two decades. I've held executive positions at VisibilityOne, GBH Communications, FOX Interactive Media (Easynet), and BT Group. I'm a hands-on leader experienced in fast-growing companies in the media, network telecommunication, software, data center, eCommerce, call center, and video communications space.
Throughout my career, I've obtained a diverse skill set and real-world experience which have led to my proven success in driving the strategic vision for organizations while successfully managing technology, budgets, people, projects, product adoption, business operations, and high customer satisfaction. As a business leader, I mentor and cultivate winning teams and create a business cadence characterized by continuous improvement and organizational respect.
As a member of senior leadership teams, I work in a collaborative manner. I have an impeccable record in delivering on expectations and leading advancements that consistently deliver sustainable growth and scalability. I'm a strategic and tactical leader, capable of addressing immediate needs while planning for the future.
CO-FOUNDER & CEO, HEAD OF TECHNOLOGY & OPERATIONS
Company Name: VisibilityOne
Dates Employed: June 2018 – Present
Location: Los Angeles, California
VisibilityOne, a SaaS-based solution designed to proactively monitor and resolve performance issues in video conferencing applications and equipment.
Created and maintain the strategic technology vision and SaaS monitoring initiatives.
Successfully launched a SaaS monitoring cloud platform that delivers real-time alerts and notiﬁcations for video conferencing services, IoT, Zoom Rooms, Microsoft Teams Rooms, Logitech, Poly, Cisco, Yealink, network QoS, hybrid users laptops, and connected peripherals. Responsible for management of a highly skilled DevOps technical team designing, developing, and maintaining advanced technologies (AWS, Microsoft Azure, O365, and cloud monitoring) and infrastructure systems that support all products and clients.
Implemented agile methodology for project management and roadmap development.
Manage all vendor relations and strategic partnerships.
Responsible for departmental budget planning, P&L, compliance, corporate policy development, software development, security, platform resiliency, and implementation of operating procedures.
CHIEF TECHNOLOGY & OPERATIONS OFFICER
Company Name: GBH Communications
Dates Employed: Sep 2014 – Jun 2018
Location: Monrovia, California
GBH Communications was an audio, and visual technology company. Acquired by SKC Communications in 2018 and now part of AVI-SPL.
Created and managed the company technology strategic plan and product development of new innovative solutions that supported the business growth.
Successfully upgraded all technology systems and applications, allowing the business to increase the uptime and reliability of its services, further improving customer satisfaction scores.
Led the creation and launch of managed services focused on video conferencing management, UC monitoring, network SDWAN services, systems hosting, 24x7 customer care, and technical help desk.
Led overall business development, marketing plans, intellectual property development, product development, and operations initiatives. Successfully managed Senior Leadership Team members and Technical Staﬀ, achieving corporate KPIs.
As the head of the Senior Leadership Team, I partnered with business stakeholders, guided the leadership staﬀ, and helped transform the company to achieve over $30M in annual revenues.
Managed all M&A activity and the process that led to a successful sale of the business to SKC Communications.
VICE PRESIDENT OF OPERATIONS & TECHNOLOGY
Company Name: FOX Interactive Media / Easynet
Dates Employed: Mar 2008 – Jun 2014
Location: London, England & Beverly Hills Ca.
FOX Interactive Media (MySpace/FIM) is a media and entertainment company under the FOX Brand and a News Corporation company.
Strategic responsibility to create and extend US Network and Video Broadcast services from Easynet US to Sky UK (British broadcaster and telecommunications company) Lead the business plan to interconnect and expand network services between FOX and SKY NEWS (BSKYB) MySpace, and the Easynet Network US/Europe. Including US Research and Development (RND) to create new innovative services that would drive network and data center hosting traﬃc.
Successfully led the creation of private network interconnections between Telmex, Verizon, Level3, AT&T, and Comcast with Easynet. Including the expansion of telecommunication and hosting services from Shanghai, China, to the US.
Responsible for new IT services, which included video conferencing, monitoring, VPNs, Cloud hosting, ﬁrewall management, database hosting services, and global multilingual 24x7 (VNOC) support desk. Including all US legal intercept compliance (CALEA) and subpoena responses associated with user internet records requests.
Implemented and managed all US legal intercept compliance (CALEA) and subpoena responses associated with user internet records requests.
Scope of authority spanned a budget of over $30M, and management of a matrix-organized team ranging from 50 to 100 FTEs.
SR. MANAGER OF OPERATIONS & TECHNOLOGY SERVICES
Company Name: British Telecom – Global Services
Dates Employed: Jun 2004 – Sep 2007
Location: El Segundo Ca.
British Telecom is the premier telecommunication company in the United Kingdom, delivering network, broadband services to over 18 million customers.
Head of Disaster Recovery, Business Continuity, and Change Management for a $600M+ business.
Responsible for $7M IT budget.
Managed a team of 50+ staﬀ members ranging from IT administrators, support staﬀ, supervisors, and project managers. Responsible for vendor management, contract negotiations, and quality assurance programs including ISO 9001, SAS 70, and SOX standards.
Responsible for corporate IT, delivering support for over 1,500 employees in North America.
Responsible for Datacenter Strategy and M&A integration.
MANAGER OF TECHNICAL SUPPORT
Company Name: Internet Connect
Dates Employed: Feb 1998 – Apr 2001
Location: Torrance Ca.
Internet Connect was one of the ﬁrst US Broadband providers and a leading company in web hosting services. Internet Connect operated until 2002.
Successful product launch of a high-speed resilient network service for enterprises, SMBs, and consumers.
Created and implemented the strategic support operating model.
Built a 24/7 technical support call center, hired the team (Tier 1-3 support), managed staﬀ, and trained new employees. Successful product launch of video conferencing services over a IP/MPLS network.
Grew business from 14 employees to over 500 in 3 years, and became one of the US's top 3 DSL Broadband providers.
Honors, Awards & Patents
Year: 2017, 2018, 2019
Issues For: Videoconference equipment monitoring system. Patent No. 10,237,546 | 9,955,151 | 9,584,762
CERTIFICATE of CONGRESSIONAL RECOGNITION
Honor Description: Issued in recognition of being the only U.S. competitor in the inaugural AI (Artificial Intelligence) World Championship.
EXCELLENCE IN PRODUCT INNOVATION AWARD
Honor Description: Award for a product created and designed for VisibilityOne Corp.
AI WORLD CHAMPIONSHIP
Honor Description: Winner of the AI World Championship Technology Award. Hosted at Intel, Silicon Valley.
Councils, Education & Certifications
FORBES TECHNOLOGY COUNCIL
Served as a Member of the Forbes Technology Council, an invitation-only organization comprised of CTOs, CIOs, and other senior technology executives who contribute to Forbes on the topics of technology and business strategy.
COMPTIA ADVISORY COUNCIL – BUSINESS APPLICATIONS
Served as a Member of the CompTIA Advisory Council focused on Business Applications (BAAC).
STATE of CALIFORNIA
BOARD MEMBER, CALIFORNIA STATE BOARD OF PHARMACY
State Name: California
Dates: June 2021 – Present
Appointed to the California Board of Pharmacy by California Speaker of the Assembly, Anthony Rendon.
VICE CHAIR, LEGISLATION, & REGULATION COMMITTEE - CALIFORNIA STATE BOARD OF PHARMACY
State Name: California
Dates: July 2021 – Present
COMMITTEE MEMBER, EDUCATION & COMMUNICATION COMMITTEE - CALIFORNIA STATE BOARD OF PHARMACY
State Name: California
Dates: July 2021 – Present
CITY OF SOUTH GATE
VICE CHAIR, PLANNING COMMISSION
Dates: May 2020 – July 2022
Location: South Gate, California
Field of Study: Computer Network Engineering
Introduction to Computers, Microcomputer Systems, Computer Network I, Computer Network II, Computer Network III
MICROSOFT CERTIFIED: AZURE FUNDAMENTALS
Completed all courses and exams to obtain certification I361-7165 from Microsoft.
MICROSOFT CERTIFIED PROFESSIONAL
Completed all courses and exams to obtain an MCP certification from Microsoft.
NOVELL CERTIFIED ADMINISTRATOR
Completed all courses and exams to obtain a CNA certification from Novell.
OKTA BASICS CURRICULUM FOR WORKFORCE IDENTITY
Completed all courses and exams to obtain a certificate of completion from OKTA.