BOARD MEMBER, CALIFORNIA STATE BOARD OF PHARMACY

State Name: California

Dates: June 2021 – Present

Location: California

Appointed to the California Board of Pharmacy by California Speaker of the Assembly, Anthony Rendon.

VICE CHAIR, LEGISLATION, & REGULATION COMMITTEE - CALIFORNIA STATE BOARD OF PHARMACY

State Name: California

Dates: July 2021 – Present

COMMITTEE MEMBER, EDUCATION & COMMUNICATION COMMITTEE - CALIFORNIA STATE BOARD OF PHARMACY

State Name: California

Dates: July 2021 – Present

EXECUTIVE, HEAD OF TECHNOLOGY & OPERATIONS

Company Name: VisibilityOne

Dates Employed: June 2018 – Present

Location: Los Angeles, California

VisibilityOne, a SaaS-based solution designed to proactively monitor and resolve performance issues in video conferencing applications and equipment.

Achievements/Tasks

• Created and maintain the strategic technology vision and SaaS monitoring initiatives.

• Successfully launched a SaaS monitoring cloud platform that delivers real-time alerts and notifications for video conferencing services, IoT, Zoom Rooms, Microsoft Teams Rooms, Logitech, Poly, Cisco, Yealink, network QoS, hybrid users laptops, and connected peripherals. Responsible for management of a highly skilled DevOps technical team designing, developing, and maintaining advanced technologies (AWS, Microsoft Azure, O365, and cloud monitoring) and infrastructure systems that support all products and clients.

• Implemented agile methodology for project management and roadmap development.

• Manage all vendor relations and strategic partnerships.

• Responsible for departmental budget planning, P&L, compliance, corporate policy development, software development, security, platform resiliency, and implementation of operating procedures.

GBH Communications was an audio, and visual technology company. Acquired by SKC Communications in 2018 and now part of AVI-SPL.

Achievements/Tasks​

• Created and managed the company technology strategic plan and product development of new innovative solutions that supported the business growth.

• Successfully upgraded all technology systems and applications, allowing the business to increase the uptime and reliability of its services, further improving customer satisfaction scores.

• Led the creation and launch of managed services focused on video conferencing management, UC monitoring, network SDWAN services, systems hosting, 24x7 customer care, and technical help desk.

• Led overall business development, marketing plans, intellectual property development, product development, and operations initiatives. Successfully managed Senior Leadership Team members and Technical Staff, achieving corporate KPIs.

• As the head of the Senior Leadership Team, I partnered with business stakeholders, guided the leadership staff, and helped transform the company to achieve over $30M in annual revenues.

• Managed all M&A activity and the process that led to a successful sale of the business to SKC Communications.

VICE PRESIDENT OF OPERATIONS & TECHNOLOGY

Company Name: FOX Interactive Media

Dates Employed: Mar 2008 – Jun 2014

Location: London, England & Beverly Hills Ca.

FOX Interactive Media (MySpace/FIM) is a media and entertainment company under the FOX Brand and a News Corporation company.

Achievements/Tasks​

• Strategic responsibility to create and extend US Network and Video Broadcast services from Easynet US to Sky UK (British broadcaster and telecommunications company) Lead the business plan to interconnect and expand network services between FOX and SKY NEWS (BSKYB) MySpace, and the Easynet Network US/Europe. Including US Research and Development (RND) to create new innovative services that would drive network and data center hosting traffic.

• Successfully led the creation of private network interconnections between Telmex, Verizon, Level3, AT&T, and Comcast with Easynet. Including the expansion of telecommunication and hosting services from Shanghai, China, to the US.

• Responsible for new IT services, which included video conferencing, monitoring, VPNs, Cloud hosting, firewall management, database hosting services, and global multilingual 24x7 (VNOC) support desk. Including all US legal intercept compliance (CALEA) and subpoena responses associated with user internet records requests.

• Implemented and managed all US legal intercept compliance (CALEA) and subpoena responses associated with user internet records requests.

• Scope of authority spanned a budget of over $30M, and management of a matrix-organized team ranging from 50 to 100 FTEs.

CITY OF SOUTH GATE

VICE CHAIR, PLANNING COMMISSION

Dates: May 2020 – July 2022

Location: South Gate, California

British Telecom is the premier telecommunication company in the United Kingdom, delivering network, broadband services to over 18 million customers.

Achievements/Tasks

• Head of Disaster Recovery, Business Continuity, and Change Management for a $600M+ business.

• Responsible for $7M IT budget.

• Managed a team of 50+ staff members ranging from IT administrators, support staff, supervisors, and project managers. Responsible for vendor management, contract negotiations, and quality assurance programs including ISO 9001, SAS 70, and SOX standards.

• Responsible for corporate IT, delivering support for over 1,500 employees in North America.

• Responsible for Datacenter Strategy and M&A integration.

Internet Connect was one of the first US Broadband providers and a leading company in web hosting services. Internet Connect operated until 2002.

Achievements/Tasks

• Successful product launch of a high-speed resilient network service for enterprises, SMBs, and consumers.

• Created and implemented the strategic support operating model.

• Built a 24/7 technical support call center, hired the team (Tier 1-3 support), managed staff, and trained new employees. Successful product launch of video conferencing services over a IP/MPLS network.

• Grew business from 14 employees to over 500 in 3 years, and became one of the US's top 3 DSL Broadband providers.

MICROSOFT CERTIFIED: AZURE FUNDAMENTALS 

Year: 2022

Completed all courses and exams to obtain certification I361-7165 from Microsoft.